FTTH Service Delivery Coordinator
Manage ONT fibre installations and support teams. Great for experts in fibre networks with at least 2 years’ experience. Key advantages: responsibility and collaboration.
What’s on Offer: FTTH Service Delivery Coordinator Job Overview
The FTTH Service Delivery Coordinator is a fixed-term contract role in the telecommunications field. While specific salary details are not disclosed, candidates can expect competitive benefits and a professional contract environment, ideal for those with career ambitions in fibre services.
The role requires a minimum of Matric, though a post-matric qualification is advantageous. At least two years of experience in the fibre or telecoms industry is essential for consideration.
This position offers exposure to ONT installation management, coordination between teams, and customer liaison, making it a promising opportunity for candidates interested in both project oversight and technical operations.
Applicants looking for a structured yet dynamic environment, where communication skills and technical knowledge are equally valued, may find this job especially appealing. The application process is designed for motivated professionals who enjoy fast-paced work and problem-solving.
Key Responsibilities: What Your Day Will Look Like
As a Service Delivery Coordinator, you’ll be orchestrating end-to-end ONT installations across various order types, from fibre-to-the-home to relocations. Your day will include scheduling, monitoring, and ensuring timely completions.
You will interact frequently with installers, customers, and internal teams—keeping everyone informed and resolving queries as they arise. Maintaining accurate order records and tracking performance are integral parts of the role.
Handling invoicing for installers, processing requisitions, and managing exceptions, such as delays or order cancellations, form a significant portion of daily duties. There’s also a focus on quality assurance, equipment management, and reporting.
Strong communication is a must, whether via email, WhatsApp for Business, or voice calls. Proactivity in troubleshooting and supporting on-site staff is equally critical to daily success in this position.
Pros: Strong Points of the Role
This coordinator role offers real responsibility: you’ll truly own the process from start to finish, making a visible impact on customer experience and service delivery standards.
Collaboration is core, with daily cross-functional interaction that can enhance your network and teamwork experience in the growing fibre sector.
Cons: Things to Consider
The fast-paced environment may mean handling multiple tasks simultaneously, which could be overwhelming without excellent time management and communication skills.
Additionally, tracking orders and managing exceptions can sometimes require after-hours effort, especially to keep deadlines and service levels on track.
Final Verdict: Should You Apply?
If you want to take your fibre or telco career up a notch, the FTTH Service Delivery Coordinator role offers a compelling blend of technical coordination, responsibility, and learning opportunities. It’s suited for organised, adaptable professionals who enjoy making a direct difference in network service delivery. Given the opportunity for personal growth and the role’s responsibility, this job is worth exploring if you meet the requirements.