GM, Customer Ops & Collections
Lead a fintech team, drive efficient customer ops & collections, R600,000–R750,000 per year. Ideal for skilled leaders passionate about operational excellence and customer fairness.
If you’re exploring opportunities as a General Manager in Customer Operations & Collections within fintech, this role offers a competitive package ranging from R600,000 to R750,000. The position is ideal for experienced professionals keen on combining strategic vision with operational execution. Being a permanent and senior-level role, it attracts candidates who are committed to making a measurable difference.
Applicants are expected to have over five years’ expertise in collections, call centre management, and systems implementation. The company behind this offer prides itself on a social mission and seeks leaders driven by operational excellence and fairness in customer treatment. The compensation is notably above national averages, reflecting the value placed on top-tier talent and impactful leadership.
Role Overview: Day-to-Day Responsibilities
This role centres around strategising and improving both customer service operations and collections processes. You’ll oversee teams managing critical customer interactions and ensure collections are handled efficiently yet ethically.
Expect to design, implement, and upgrade operational systems to boost process efficiency. Daily duties include team management, performance tracking, and overseeing process optimisation for improved customer outcomes.
Your work directly supports the company’s mission to maintain a zero-cost credit model, which means a strong focus on minimising bad debt while upholding customer fairness.
Coordination with executive teams and providing mentorship to front-line managers form a key part of the role. This is a position meant for someone with a passion for service delivery and tangible impact.
What Makes This Job Stand Out
One major plus is the opportunity to lead change in a mission-driven company, shaping policy and influencing customer-centric strategies. The attractive salary package is also hard to ignore.
The emphasis on fair customer outcomes means you’ll work somewhere values align strongly with doing right by the people you serve. This suits those who want their work to matter.
Potential Drawbacks to Consider
The seniority and impact of the role also bring significant pressure. Leading both operations and collections can mean long hours and high expectations for delivery.
You’ll need to quickly adapt to changes and deliver improvements while keeping teams motivated. The focus on zero-cost credit may limit flexibility in some business decisions.
Our Verdict
For experienced professionals passionate about customer service and impact, this role is rewarding and well-compensated. The chance to combine strategically minded leadership with meaningful social responsibility makes it a standout opportunity for those ready for a demanding, high-impact challenge.