Customer Service Manager
Take ownership of service standards, lead a team, handle customer feedback and develop your skills. Ideal for organised, proactive candidates with Matric and frontline experience.
Role Introduction
This Customer Service Manager position offers a permanent, intermediate job with salary undisclosed. Applicants must have at least a Matric and a valid driver’s license.
The ideal candidate will have 1-2 years of direct customer-facing experience. Willingness to move between stores for operational needs is also expected.
Organisational abilities and attention to detail are crucial. Proficiency in MS Office, including Excel, PowerPoint, and Outlook, is required.
Applicants should bring a solutions-driven approach and strong people management skills. A proactive attitude and adaptability are key traits sought in this role.
The company values supporting development, teamwork, and social responsibility in the workplace.
Daily Responsibilities
The Customer Service Manager’s day-to-day involves leading by example in customer engagement and ensuring SOPs are correctly implemented across all functions.
Resolving complaints swiftly and with empathy is at the heart of this role. Analysing customer feedback for continuous improvement ensures the store meets high standards.
Maintaining cleanliness and safety throughout the store falls within your remit. Regular audits and compliance checks are also part of the job.
Training team members and sharing successes, updates, and challenges help create a collaborative environment. Participation in both admin duties and special projects is routine.
Finally, engaging in social responsibility initiatives strengthens the store’s connection with the surrounding community.
Advantages of the Position
This job gives you the opportunity to sharpen leadership and management skills through on-the-job mentorship and training sessions.
There’s real room for personal development and growth within the company, driven by your performance and willingness to upskill.
Potential Drawbacks
The role demands flexibility, as you may need to move between locations or stores when necessary.
Operating in a fast-paced retail environment can mean dealing with multiple priorities at once, sometimes resulting in extra pressure.
Our Verdict
This position is best suited to candidates eager for frontline management, looking to grow professionally within an established retail company. If you thrive on customer satisfaction, teamwork, and personal development, this is an excellent step forward.