Product Support Representative
Help customers with technical expertise in the forklift industry, sales, and reporting. Candidates need 3+ years’ experience, licence, and strong customer focus.
For those seeking a new role, a recent position is open for a Product Support Representative at a well-respected employer. The salary is competitive, ranging between R175,000 and R265,000 per year, and this full-time role offers room for career growth and practical experience.
This job is best suited to professionals with at least 3 years’ experience within the forklift industry, and requires technical sales knowledge, a valid driver’s licence, and your own transport. The employer searches for proactive individuals who can provide quotes, handle customer equipment, and produce incident reports when needed.
Key Responsibilities
As a Product Support Representative, your role is highly customer-centric. You’ll be the main point of contact for equipment maintenance, support queries, and client problem-solving.
You will provide quotations, ensure all customer equipment operates at peak condition, and communicate clearly with all contacts. Handling technical sales questions forms a large part of your day-to-day responsibilities.
Your ability to produce accurate reports on incidents and solutions will be vital. Consistently meeting service level agreements is an expectation, as is helping your team to hit new business targets.
Independence is key: managing your travel responsibly as you engage with different clients is part of the role. Being able to juggle multiple demands will set you apart.
Main Advantages
One clear benefit of this job is career growth in a stable company. For those with the right experience and drive, there’s every opportunity to step up and stand out.
The salary range is above average for this sector, rewarding proven skills and customer focus. You’ll gain valuable technical expertise that builds your CV and marketability.
Potential Downsides
The three-year experience requirement, along with needing your own vehicle, can be limiting for some applicants. The industry is competitive, and technical sales knowledge is essential.
You must be very organised and self-driven, as you’ll juggle reporting and quoting alongside client engagement and technical problem-solving daily.
Final Verdict
This role is a solid fit for those looking to advance in a technical and customer-facing environment. If you enjoy challenges, independence, and the satisfaction of helping clients, applying may open your next career door.