Temporary Queries Capturer Role – Data Entry & Risk Management Prospects

What to Expect from the Temporary Queries Capturer Role

The Temporary Queries Capturer position promises hands-on involvement in bank and card query resolution. The role is temporary with standard job conditions, making it ideal for those looking to gain data processing experience.

While the salary is not explicitly stated, temporary contract roles such as this usually offer competitive hourly or monthly rates. Candidates can expect a fast-paced environment.

The core requirements include Matric, progress towards a tertiary qualification, and proficiency in MS Office applications. Previous experience in data capture is advantageous.

Excellent communication and telephone etiquette are musts. Relationship-building with stakeholders adds further value to your everyday responsibilities.

This role focuses on accurate and timely query capturing, giving you valuable workflow oversight and professional growth opportunities.

Responsibilities and Job Flow

On a daily basis, the main responsibility is capturing Chargebacks and BankServ queries to the IPAQ system efficiently and correctly.

You will manage a variety of queries from different banks, acting on both credit/decline reports and responding to bank service emails.

Maintaining SLA-driven query response times is imperative, as is ensuring that escalated or suspicious queries get flagged quickly.

Besides capturing, you are consulted on complex cases—especially those reaching higher-level authorizations or Ombudsman attention.

Accuracy and vigilance are vital, ensuring that no query is duplicated and all actions are correctly authorised within bank policy frameworks.

Pros of the Temporary Queries Capturer Position

A significant benefit is exposure to the banking and payment solutions industry, a fast-growing area in South Africa’s finance sector.

The role develops your attention to detail and customer service skills, making it ideal for future positions in data administration or tech support.

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One challenge is the temporary nature of the work. If you’re seeking a permanent position from the start, this may require consideration.

The workload can sometimes be high volume, with pressure to meet strict SLAs and attention to multiple data streams without error.

Final Thoughts: Is Temporary Queries Capturer Right for You?

This opportunity is best suited for individuals seeking practical experience in banking tech or those looking to break into data roles. The company’s size and scope also provide a solid reference for your career journey.

With clear expectations and well-defined duties, the right person will thrive by demonstrating precision and professional communication. Apply if you’re looking for growth in a robust sector.