Part-Time Operations Officer – Bilingual Role, Contract, Room for Growth

The Part-Time Operations Officer position stands out for call centre professionals seeking bilingual (French/English) roles with career progression. It is offered as a contract with the possibility of extension and eventual permanency, making it attractive for those looking for stability and growth.

Applicants will join a focused small team serving high volumes of inbound requests related to credit centre operations. This role demands strong spoken and written proficiency in French and English, as well as a passion for delivering great service.

Повседневные обязанности

In your daily work as an Operations Officer, you’ll manage incoming calls from colleagues, government organizations, and merchants, answering queries and troubleshooting problems efficiently.

Your tasks include logging each interaction in detail, ensuring records are accurate, and meeting set service standards while remaining composed, friendly, and solution-oriented throughout customer engagement.

You’ll maintain up-to-date knowledge of products and internal procedures, play a significant part in overall service quality, and assist in resolving escalations as required.

Resourcefulness and active listening are prized—your ability to quickly learn and apply new information will help you solve challenges fast and share best practices with the rest of your team.

The job is entirely phone-based, so you should feel comfortable in a fast-paced environment that values communication and precision.

Advantages

This role is ideal for candidates seeking long-term opportunities, as it offers strong prospects for moving from a contract to a permanent position, giving you career stability.

You’ll benefit from close mentorship in a supportive team of approximately 11 people, and acquire sought-after communication and operations skills in a reputable organization.

Considerations

Candidates must handle high call volumes and the day-to-day can be repetitive, which may not suit everyone seeking variety.

Additionally, the position requires unwavering accuracy and meticulous record-keeping—which can be demanding under time pressure, especially during peak periods.

Наш вердикт

For bilingual professionals eager to advance their career in corporate operations, this part-time contract is an enticing stepping stone. Its structured environment, team support, and longer-term potential make it particularly appealing for those committed to a service-based career path.