Customer Service Representative – Hybrid, 6-Month Contract, $25–$28/hr

The Customer Service Representative position is a hybrid contract offering a competitive salary between $25 and $28 per hour, depending on language skills. This listing is for a 6-month contract position, with a work schedule of 37.5 hours per week and flexible shifts between 9:00 a.m. and 8:00 p.m. The role provides exposure to industry professionals, while offering experience with phone, email, and online chat support.

Day-to-day responsibilities

As a Customer Service Representative, your main focus will be supporting both customers and internal partners. Daily tasks include handling inquiries via phone, email, and chat, explaining account procedures, and following up to ensure client satisfaction. You’ll troubleshoot issues, guide individuals through account openings, and assist with a variety of financial services-related questions.

Roughly 80–85% of contacts will be internal or related to credit union partners, while 15–20% involve direct customers. You may assist with online platforms, MFDA, IIROC, or QTrade services. Being personable, patient, and enthusiastic are keys to day-to-day success in this fast-paced environment.

Pros of the role

One major advantage is the hybrid work style, allowing flexibility while maintaining in-person teamwork. The pay is competitive and even higher for bilingual candidates. Working with professionals in a reputable industry provides valuable experience and networking opportunities.

Another benefit is the chance to hone your customer service and problem-solving skills. The supportive team atmosphere and exposure to Canadian financial service standards can be a springboard for future career growth.

Cons of the role

The temporary nature of the contract may not appeal to everyone, and job security is tied to performance and business needs. This role requires handling a high volume of inquiries, which can at times be repetitive and demanding.

Additionally, the need for shift work, including occasional Saturdays during peak season, may not suit all applicants. Candidates need to adapt to fast-changing systems and expectations.

Veredicto

This Customer Service Representative job is well-suited for individuals seeking to build or advance a career in financial services. It’s especially attractive for those who are customer-focused, tech-savvy, and enjoy a collaborative atmosphere. While it’s a contract, the competitive pay, experience, and exposure can help pave the way for future opportunities.