Customer Service Specialist
A full-time, 12-month contract with Canada Life. Salary range of $44,900–$67,400, strong training, and opportunities for skill growth. Apply to build your career in finance!
Overview of the Offer
Canada Life’s Customer Service Specialist role is a temporary, full-time 12-month contract. This position offers a competitive annual salary between $44,900 and $67,400.
The role focuses on the administration of group retirement plans—covering RRSPs, RPPs, DPSPs, TFSAs, and more. Comprehensive support and in-depth training are provided.
Candidates benefit from working in a well-established financial services company, and can expect professional growth. No prior pension administration experience is required.
Performance and potential are recognized with a supportive team culture and a diverse, inclusive environment. Candidates are encouraged to bring their unique skills and background.
This contract position offers insight into the group retirement solutions sector, which will help build expertise for future advancement in financial services.
Everyday Responsibilities
Customer Service Specialists process bulk and single deposits—ensuring accuracy and timeliness across all transactions. Attention to detail is essential.
Handling transfers, withdrawals, and member maintenance on internal systems forms a key component of daily activities.
Specialists answer inquiries from customers, plan members, brokers, and advisors. This involves managing complex and sensitive issues professionally.
The team-oriented atmosphere encourages fostering relationships with various stakeholders, supporting customer satisfaction and loyalty throughout.
Proficiency with Microsoft Office, particularly Excel, is required to manage daily business blocks and perform accurate reporting.
Job Pros – What Stands Out
One of the main advantages is exposure to leading group retirement solutions and the opportunity to learn industry-standard processes and regulations.
The company shows strong commitment to diversity and inclusion, which helps employees feel valued and supported in their workplace journey.
Job Cons – Points to Consider
The contract nature means job security is limited to 12 months, so long-term engagement is not guaranteed.
Candidates must be comfortable working with tight deadlines and multiple priorities, which may be demanding in busy periods.
Verdict
The Customer Service Specialist position is well-suited for those seeking to launch or accelerate a career in finance, especially within group retirement services.
The competitive salary, environment focused on employee development, and professional experience serve as major draws. While the contract is temporary, the skills gained are lasting and valuable for future roles.
