Representante de Atendimento ao Cliente
Provide high-quality support to insurance clients, fully remote, requiring bilingualism, 3+ years’ experience, and a knack for empathy and accuracy. 6-month contract with possible extension.
This Customer Service Representative opportunity stands out for its fully remote environment, competitive wage of $21.42 per hour, and a six-month contract arrangement with the prospect of extension. Candidates must have strong command of both French and English, and at least three years of experience in customer service within the insurance sector. The role is designed to promote flexibility and career development, featuring a collaborative and dynamic workspace.
Key Responsibilities & Daily Flow
The main function of this role is to manage incoming calls, live chats, and support tickets for insurance benefit queries, primarily in medical coverage. Day-to-day tasks centre around providing accurate information to policyholders, solving issues efficiently, and keeping detailed records of all interactions. Team support, active listening, and meeting performance metrics are highlighted in the duties. Compliance with established company policies and excellent documentation skills are foundational.
Vantagens do Cargo
The benefits of this position include the ability to work from anywhere with a good work-life balance. The structure of the contract affords stability while allowing you to develop specialized knowledge in insurance benefits and medical coverage. Additionally, working in a supportive team environment can help you expand transferable skills, making this a strategic move for those aiming for growth within the industry.
Possíveis desvantagens
On the other hand, the temporary (contract) nature may not appeal to those seeking permanent employment, and the role can be demanding with regards to meeting set performance indicators. You must be adept at handling potentially high-stress situations, especially as calls will involve sensitive insurance matters that require quick yet empathetic resolutions. Those uncomfortable with productivity tracking may also find the structure less enjoyable.
Veredicto final
This position excels for those fluent in French and English, who value the flexibility of remote work, and are comfortable with temporary arrangements. If you seek a meaningful customer-facing role that offers professional development, this job delivers. Just ensure you’re prepared for the performance-driven aspects and varied client needs.
