Atendente de Atendimento ao Cliente
Join a leading non-profit in a permanent, full-time Customer Service Officer role. Support clients, work in a close-knit team, enjoy NFP salary packaging, and receive full training.
The Customer Service Officer role is a full-time, permanent opportunity with a salary of R66,077.44 plus super, including not-for-profit salary packaging and a variety of supportive benefits. You’ll join a purpose-driven team in a compassionate environment, making a direct difference every day. Full training is provided, and you’ll enjoy a close-knit workplace culture with meaningful work and professional development.
Responsabilidades diárias e principais tarefas
As a Customer Service Officer, your day revolves around supporting clients, their families, and staff with empathy and professionalism. You’ll handle inbound and outbound calls to address queries and offer guidance about services and eligibility. You’ll coordinate and schedule timely service delivery, log and escalate incidents, and offer frontline support resolving complaints and issues with care. Collaboration with internal teams is essential to connect clients with appropriate services and consistently deliver a person-centred approach.
Prós: O que diferencia este trabalho
One of the major advantages is the positive impact you make in people’s lives while growing your own professional skills. The supportive team environment and comprehensive training help you settle in smoothly, ensuring you feel valued and equipped. In addition, the full-time, permanent nature of the role provides job security, while not-for-profit salary packaging offers financial benefits that are attractive to many candidates.
Contras: O que considerar
The job requires flexibility in your schedule, as operating hours are spread across seven days, with shift work, public holidays, and occasional weekends. Handling sensitive calls and client complaints can sometimes be emotionally challenging, requiring patience and resilience. The fast pace and volume of enquiries can make multitasking and time management essential.
Nossa avaliação: este cargo é ideal para você?
If you’re motivated by helping others and want to work in a stable, structured position with genuine growth potential, the Customer Service Officer role is a strong opportunity. The organisation offers a clear sense of contribution, professional development, and attractive benefits. While the rotating roster and challenging calls may be a drawback for some, the rewards of making a meaningful community impact make this an appealing option for individuals with excellent communication and people skills.
