Representante de Atendimento ao Cliente II
Part-time position offering flexible hours, $17.72–$18.75/hr, clerical and customer support roles, excellent workplace inclusion, and opportunities for professional growth.
What You Should Know About This Job Offer
The Customer Service Representative II (Part-time) role comes with a competitive hourly wage ranging from $17.72 to $18.75, based on 2024 rates.
This is a continuous part-time position, with up to 24 hours of work available per week, including daytime, evening, and weekend shifts.
Applicants should meet the basic education requirement of completing Grade 11 and have at least one year of relevant experience in administration and customer service.
The job welcomes candidates with standard certifications such as First Aid, CPR, and AED, making it suitable for those with current workplace readiness credentials.
Diversity and inclusion are prioritized, so everyone is encouraged to apply and self-identify for employment equity purposes.
Principais responsabilidades e tarefas diárias
On a typical day, you’ll manage cash, support program registration, handle administrative duties, and provide general supervision within recreational or cultural facilities.
Communication is vital: you’ll answer resident and visitor inquiries, provide information about City services, and ensure smooth program participation.
Technical abilities are used frequently, involving both software work (Word, Excel, Outlook) and maintaining accurate records.
You’ll resolve issues that arise, address customer concerns with a positive approach, and support facility staff as needed in varied environments.
Every shift brings a mix of interaction, multitasking, and opportunities to demonstrate excellent judgement and organizational skills.
Pros of Working as a Customer Service Representative II
This job stands out for its flexibility—ideal if you’re seeking part-time work hours that can fit around your schedule and commitments.
Another advantage is the career development path: relevant experience gained here is valuable in public service or future administrative roles.
The workplace actively fosters inclusivity and respect, enhancing your overall experience and sense of belonging within a diverse team.
Access to ongoing training and exposure to community programs further boosts both personal and professional growth prospects.
Lastly, the pay rate is fair and competitive for part-time roles in customer service and recreation sectors, making it appealing for many job seekers.
Cons or Challenges to Consider
Part-time work means limited hours and, consequently, a capped income, which may not suit those seeking full-time employment or higher weekly earnings.
Shifts often include evenings and weekends; if your schedule is rigid or you only want daytime work, the varied hours might pose challenges.
Being front-facing means dealing with a wide spectrum of customers, from pleasant to occasionally difficult or demanding individuals.
There are routine administrative tasks which might feel repetitive over time, especially in busier periods with high-volume inquiries.
Compliance with police record checks and holding up-to-date certifications is mandatory, adding pre-employment requirements for candidates.
Final Verdict: Is This Position Right for You?
If you’re searching for a part-time customer service role that brings together flexibility, skill development, and a supportive environment, this is a reliable choice.
It’s ideal for those with strong communication skills who enjoy dynamic work in community-focused settings, and who appreciate opportunities for training and career progression.
The job does come with some prerequisites and may not perfectly suit individuals who require full-time hours or strictly defined schedules.
However, it offers a strong entry point or stepping stone for anyone considering a future in public service, administration, or recreation programming.
On balance, this is an attractive position for motivated individuals wanting to grow in a respected, community-driven organization.
