Customer Service Jobs for Indigenous People at National Bank – Competitive Salary, Strong Benefits

National Bank’s Customer Service jobs for Indigenous people stand out by offering a competitive hourly wage ranging from $23.50 to $25. The role requires joining as a full-time employee with a permanent contract. Applicants get access to various health, wellness, and employee support programs, enhancing both their career growth and personal wellbeing.

While on the job, expect a hands-on approach to customer service, which is ideal for those who enjoy helping people with their banking needs. The training is structured to support your development and is topped off with additional compensation for evening and weekend shifts. A flexible working schedule is articulated in advance to help you plan ahead, though availability for some evenings and weekends is expected.

Day-to-Day Responsibilities

The core responsibility is responding to client enquiries and providing solutions over the phone. You will assess banking and financial needs for each client and guide them towards suitable products or services. Attention to detail, empathy, and strong communication are pivotal. Collaboration within your team is central, as sharing knowledge and supporting each other is highly valued at National Bank. Over time, you’ll have opportunities to advance through further training and development programs.

Pros of the Job

This position provides competitive compensation and full-time stability. The workplace invests in employee health, offering both a wellness program and assistance for you and your family. Internal development is not just encouraged—it’s actively supported, allowing employees to grow their careers over the long term.

The inclusivity focus, especially for Indigenous candidates, creates an environment where openness and diversity are celebrated, helping employees feel respected and heard.

Cons of the Job

Variable schedules might be challenging for those who prefer strictly daytime hours or predictable shifts. The customer service environment can also be demanding and at times stressful, especially when dealing with challenging client situations.

Additionally, the role requires bilingualism, as both English and French are necessary, which may not be ideal for all candidates.

Verdict

If you’re seeking secure employment with room for growth, meaningful support, and comprehensive benefits, National Bank’s Customer Service roles are a smart choice for Indigenous applicants. However, ensure you’re comfortable with a dynamic work environment and some scheduling flexibility before applying.