Microsoft Portal & Admin Support Associate: 12-Month Contract & Growth Opportunities

This 12-month contract as a Microsoft Portal & Admin Support Associate starts as soon as possible. The salary for this position is to be discussed directly with Softchoice during the process.

You’ll join a software-focused IT solutions provider with a strong record for workplace inclusion. Softchoice is respected for investing in their people and fostering career advancement.

This is an entry-level role with flexible workday planning and opportunities for training and certifications. Even if you don’t meet every requirement, applicants with diverse backgrounds are encouraged to apply.

The full recruitment process is digital, making it convenient if you have at-home responsibilities. Onboarding and ongoing support are clear priorities for this employer.

With just one position available, Softchoice is ready to welcome someone enthusiastic about delivering customer-focused results in a supportive environment.

Each day, you’ll provide administrative assistance with Microsoft vendor portals, helping customers manage their enterprise licensing agreements and solve post-sales issues.

Your duties cover responding to support requests promptly, troubleshooting problems, providing portal walkthroughs, and ensuring high satisfaction in every interaction.

Collaboration is key as you’ll work directly with both customers and internal sales teams, escalating concerns when needed to deliver fast resolutions.

You will also keep customers and stakeholders up-to-date, fully owning engagement until concerns or requests are resolved or redirected as required.

Maintaining high service levels and tracking satisfaction metrics like NSAT and CSAT will be core to your performance and success.

One major advantage is the focus on skills development. You’re encouraged to complete internal and vendor training, growing your technical proficiency.

Newcomers, career changers, and those returning after a gap will find Softchoice open and supportive, offering an inclusive, award-winning workplace culture.

Softchoice offers true flexibility, letting you manage your workdays to fit your lifestyle. Authentic inclusion and diversity are integral to their workplace values.

With 20+ years as a Great Place to Work, the company recognizes all team members, emphasizing collaboration, support, and shared achievement.

While this role is ideal for those starting out, candidates with advanced Microsoft licensing experience may find it somewhat basic and repetitive.

Handling a high volume of requests and managing multiple priorities can be demanding at times, potentially leading to occasional stress.

The 12-month contract is not permanent, and only one opening is available, increasing competition and providing less long-term security.

Salary is undisclosed at first, which could require negotiation and transparency discussions during the application process.

The Microsoft Portal & Admin Support Associate contract at Softchoice is an excellent way to launch or advance your IT career.

Supportive culture, real learning prospects, and flexibility make it appealing. If you crave growth and customer interaction, this role is recommended.