Call Centre Representative
Handle client calls, manage appraisal files, and support compliance with a hybrid schedule. Ideal for those with call centre or appraisal experience. Opportunity for growth.
FNF Canada is hiring for a Call Centre Representative, offering a full-time, temporary contract for six months on a hybrid model. The position is well suited for candidates with call centre or appraisal experience who are seeking professional growth while maintaining flexibility. While the job posting does not list an exact salary, industry standards for similar roles are competitive and the opportunity is ideal for those focused on building strong client and supplier relationships.
The role requires a dedicated individual who thrives with both teamwork and independence. Strong organizational and communication skills, proficiency with MS Office, and the ability to handle tasks efficiently under pressure are necessary. The work schedule typically runs from midday to 8 pm, appealing to candidates seeking non-traditional hours.
Key Responsibilities in the Role
As a Call Centre Representative at FNF Canada, you will be responsible for managing the end-to-end process of appraisal files. This includes monitoring each file through its life cycle and ensuring that all steps are completed efficiently.
You will provide both incoming and outgoing communications with appraisers to maintain compliance and clarify any assignment or process questions. Managing communications with the client lender community is a core part of the role as well.
Routine issues will be your responsibility to resolve, escalating only when necessary. Developing positive relationships with clients and suppliers is emphasized, contributing to greater satisfaction and cost efficiency.
Strong customer service skills and attention to detail are essential as you juggle multiple tasks and prioritize daily responsibilities. Success in this position is determined by the ability to deliver reliable support and consistent results.
Pros: Opportunities and Flexibility
One major advantage is the hybrid work model, which promotes work-life balance and reduces daily commutes. This is appealing for those valuing flexibility with their job schedule.
The clear, structured responsibilities mean your day-to-day activities are well-defined, providing a sense of accomplishment as you close out appraisal files and help maintain compliance.
There is also a strong support system in place, promoting collaborative team environments and regular opportunities to develop new industry-relevant skills. This is ideal for those looking to advance their careers.
विपक्ष: विचारणीय चुनौतियाँ
The midday to evening working hours may not suit everyone, particularly if you prefer a traditional early morning schedule. This schedule, however, could be ideal for some lifestyles.
Since this is a temporary, contract-based role, long-term job security is not guaranteed. Candidates looking for permanent opportunities may need to look elsewhere after the contract ends.
निर्णय: क्या यह भूमिका आपके लिए सही है?
FNF Canada’s Call Centre Representative role is suited for professionals seeking career growth, structured responsibilities, and the flexibility of a hybrid position. With a focus on communication and organization, it’s a valuable opportunity for candidates experienced in call centres or related fields.
