Customer Support Agent
Join LifeLabs as a Customer Support Agent supporting lab services. Casual hours, competitive salary, in-office training, and long-term hybrid options available.
The Customer Support Agent role at LifeLabs is a casual position, offering up to 37.5 hours weekly. The salary is to be discussed with the employer. The flexibility this job provides is ideal for those who value a dynamic schedule and are open to working various shifts, including nights and weekends. Applicants should expect in-office work for the first six months, with the possibility of considering a hybrid work setup after this period.
This job is well-suited to individuals who are detail-oriented and thrive in an environment where collaboration and multitasking are essential. The hiring process moves quickly, and prompt availability is advantageous for those looking to enter the workforce soon. Training and support are provided, which is great for both experienced call centre professionals and those new to the field.
Key Responsibilities: What You Will Do Each Day
Customer Support Agents at LifeLabs handle test results, information dissemination, and respond to inquiries from doctors, patients, and referral labs. You will be responsible for processing additional test requests, organizing documentation, and ensuring accurate client service information.
Tasks include maintaining patient confidentiality, collaborating with other specialists for follow-ups, and offering support for statistics and program monitoring. Handling medical/legal archives, training new staff, and ensuring safety compliance are also regular duties.
Cross-training between inbound and outbound agent duties is part of the role, assisting team leaders and supervisors in maintaining consistent customer service during peak periods. Flexibility and adaptability are highly valued for this multifaceted position.
Expect to answer a variety of calls, resolve issues, and relay important information efficiently. Accuracy and empathy will make a difference in both patient and laboratory experiences.
Pros: Key Advantages of the Role
One standout benefit is the flexible schedule, which accommodates those with non-traditional availability and people balancing multiple commitments. Additionally, the potential for a hybrid work model after six months can lead to better work-life balance.
LifeLabs offers exposure to healthcare and laboratory environments, making it a solid path for individuals interested in the health or administrative sectors. The company also invests in training new staff members, promoting growth and skill development.
Cons: Factors for Consideration
The main challenge is the expectation for variable hours, including overnight and weekend shifts. This may be less suitable for those seeking a traditional weekday schedule.
Another con is the requirement to handle a constant flow of information and requests, which may be overwhelming for those who prefer predictable, routine tasks.
Verdict: Is This an Opportunity for You?
This LifeLabs Customer Support Agent position is recommended for those seeking flexibility, growth potential, and a collaborative work culture. The position rewards adaptability, offers valuable experience in a dynamic healthcare setting, and can help launch or advance a career in customer service. If you are ready to take on new challenges and grow, this role is worth considering.
