IS – IT Service Representative
Support users, troubleshoot software and hardware, engage in bilingual communication. Competitive hourly wage, two-year contract, flexible hybrid work, and full benefits package.
The IS – IT Service Representative position offers an hourly wage between $25.31 and $34.83, based on your experience. This full-time, contract role spans two years and provides immediate start opportunities. Flexibility is a key benefit; this hybrid job blends office and remote work for work-life balance. Health benefits, retirement planning, and development support are included.
Principales responsabilités et tâches quotidiennes
As an IT Service Representative, you will be the main point of contact for technical support requests. Your day involves monitoring call centre systems and emails, handling incident reports, and resolving issues on the spot.
You will troubleshoot and analyze software and hardware problems, determining what needs a quick fix and what needs escalation. Users rely on your expertise to guide them in resolving simple technical issues themselves.
Conducting installation, maintenance, and training are core tasks. You help employees better use technology and document your steps for ongoing support improvements.
Participating in innovative solution design and sharing your technical insight adds further value to the team. Strong bilingual communication (English and French) is required.
Collaboration is at the heart of this position, ensuring you work closely with a mission-driven and supportive team.
Avantages du rôle
One major perk is the comprehensive benefits package, which covers health, mental wellness, dental, disability, and even a healthcare spending account.
Training and professional development are also prioritized, with opportunities to maintain certifications and access ongoing learning tools—including second language training.
Inconvénients à prendre en compte
As this is a contract position, job security past the two-year mark is not guaranteed.
Additionally, the need for advanced bilingual communication skills may limit accessibility for applicants who are only fluent in one official language.
Verdict final
This role stands out for its excellent compensation, flexible work policy, and professional growth offerings. It suits self-motivated tech professionals eager to join a meaningful environment. While contract status is a consideration, the tangible benefits and collaborative culture make it an attractive opportunity for qualified candidates.
