Head of Technicians
Lead a team managing TV metering tech. Mentor crews, ensure data quality, handle vendors, and drive process improvement. Enjoy full-time, hybrid work in a career-growth role.
About the Role
The Head of Technicians role is a full-time, hybrid position within a leading audience measurement company. The role does not specify salary, but it is part of the Customer Success team and promises opportunities for growth. Candidates will find a modern, technology-driven environment paired with flexible working arrangements and valuable learning options. Benefits include volunteer days, access to professional development, and supportive employee programmes.
Tägliche Aufgaben
As Head of Technicians, you will guide a team of field professionals installing and maintaining critical TV metering equipment. Your main tasks include team management, developing schedules, and ensuring the correct functioning of all technical devices. Integral to this position is troubleshooting and resolving equipment issues promptly to ensure high data quality for TV audience measurement. You will also be expected to foster collaborations with vendors, ensuring service providers meet contractual expectations. Upholding industry standards and rigorous compliance, such as those from NIQ-GfK and POPIA, is a must.
Vorteile der Position
The Head of Technicians role offers a high level of autonomy and leadership, catering well to those with strong motivational and mentoring capabilities. You benefit from a flexible hybrid working structure, allowing for a healthy work-life balance. Additionally, the focus on ongoing learning and process optimisation provides room to introduce innovation and be at the forefront of audience technology. A strong support network ensures your career development is a core priority.
Nachteile der Position
Success in this position requires over eight years of technical field experience, which can be a tall order for those earlier in their careers. Moreover, the responsibility to uphold strict compliance and meet performance metrics might add extra pressure to daily routines. Coordination with multiple stakeholders and vendors also demands strong communication skills and patience for managing complex relationships.
Endgültiges Urteil
This is a challenging yet fulfilling career opportunity, best suited for experienced tech professionals seeking to lead and inspire in a dynamic environment. The promise of career growth, technical innovation, and supportive benefits make it a compelling choice for ambitious candidates willing to tackle responsibility with enthusiasm.
