Marketing and Guest Experience Supervisor: Dynamic Full-Time Marketing Role with Great Culture and Benefits

Main Duties and Responsibilities

The Marketing and Guest Experience Supervisor oversees multiple channels, including social media, the website, and digital campaigns. This role requires managing the online reputation, conducting site visits, and ensuring positive guest experiences across all touchpoints.

Developing creative promotions and keeping the brand visible are major aspects of the job. You’ll work closely with event and conference coordinators, supporting content creation and digital storytelling to attract new customers and keep current guests engaged. Being proactive and carrying strong communication skills are essential every day.

You’ll respond to online reviews, manage digital reputation efforts, and act as a brand ambassador in all interactions. You’re also instrumental in generating sales leads and supporting bookings for weddings, conferences, and special events, frequently collaborating with different teams.

Flexibility is necessary, as some weekend work may be required for major events or content projects. Experience with content creation, digital marketing tools, and guest service management will help you succeed in this dynamic role.

Positive Features of the Role

This position offers a vibrant working environment with opportunities to contribute creatively. You become part of an open, supportive team culture where new ideas and growth are encouraged.

The salary bracket, ranging from R8 000 to R15 000, is competitive for similar roles in the hospitality sector. There’s also terrific variety in the work, from hands-on digital marketing to real-world client engagement.

Herausforderungen und Überlegungen

It’s important to note the requirement to work occasional weekends, particularly during event peaks or for special functions. Balancing multiple channels and maintaining a high-quality guest experience demands efficient multitasking and excellent communication abilities.

Staying on top of evolving digital marketing trends and handling rapid shifts in guest expectations can be demanding if you are not adaptable or proactive. Experience in marketing and technical digital tools is a must for meeting expectations.

Endgültiges Urteil

Overall, the Marketing and Guest Experience Supervisor role is well-suited to motivated and creative individuals with a professional customer service background. If you enjoy digital marketing and are eager to help shape a growing brand, this position offers both reward and challenge. The variety of tasks and positive work culture make it an attractive opportunity for career-driven applicants.