Kundendienstmitarbeiter
Handle calls, resolve customer queries, work in shifts. Freshers and experienced welcome. Supportive culture and scope to grow with performance rewards.
Stellenbeschreibung
The Customer Support Executive position offers a competitive monthly salary and additional performance-based incentives. Both freshers and experienced candidates are eligible to apply for this role.
The job is full-time and comes with flexible shifts, making it a great choice if you require a dynamic work schedule.
On-the-job training is provided, so prior experience in the field is not mandatory.
Successful candidates will be joining a supportive work environment that prioritises professional growth and job satisfaction.
The recruitment process includes a quick telephonic screening, streamlining the application experience.
Tägliche Aufgaben
Your main responsibilities involve handling inbound and outbound calls to assist customers with their queries.
You will be expected to solve issues efficiently while maintaining a pleasing and polite tone throughout.
Tasks also include logging interactions, following up on pending queries, and escalating complex cases when needed.
The position requires basic proficiency in using computers and navigating software tools.
Occasionally, you’ll collaborate with other departments to resolve customer requests swiftly and effectively.
Vorteile des Jobs
The position offers a structured training programme, making it ideal for both beginners and those seeking a career shift.
Timely appraisals and performance bonuses ensure you are rewarded for your contributions and dedication.
Nachteile, die zu berücksichtigen sind
The main challenge of customer support is managing high call volumes, especially during peak times.
Additionally, working flexible shifts may sometimes mean weekend or evening hours, which might not suit everyone’s preference.
Unser Urteil
If you enjoy helping people and thrive in a collaborative environment, the Customer Support Executive role is a great starting point.
While the job has its challenges, the learning curve and prospects for career progression make it a compelling choice.
