Customer Service Representative II (Part-time): Flexible Shifts & Steady Pay

For those seeking a part-time role with regular hours and a steady hourly rate, consider the Customer Service Representative II (Part-time) opening. This position offers up to 24 hours per week, with a pay range of $17.72 – $18.75 per hour based on 2024 rates and provides various shift options across days, evenings, and weekends. The job falls under Recreation, Cultural & Facility Services and is suitable for candidates who value flexibility and stability in a supportive workplace.

What Does a Customer Service Representative II Do?

Expect a mix of administrative and customer-facing duties. Your responsibilities include cash management, clerical tasks, registration support and information provision at recreation facilities or arts centres. You’ll also deliver direct support for various programs and events.

Day to day, tasks involve handling paperwork, organizing records, and using computer systems to manage information. You’ll regularly interact with facility visitors, providing information and facilitating smooth program registration processes.

You’ll handle financial transactions and help uphold the standards of service within each assigned location. Sometimes you may be called to lead or supervise specific programs or provide technical support in your area.

Overall, the role keeps you connected to the heartbeat of the community while ensuring visitors have an enjoyable and seamless experience at city facilities.

Pros: Stability and Room for Growth

One of the main advantages is the flexible scheduling across various shifts, accommodating both students and part-time workers with other commitments. The pay is competitive for an entry-level customer service role.

The job also serves as a solid stepping stone into the broader recreation or administrative fields. Employees receive training in customer service, records management, and software tools, which can be applied to future roles.

Cons: Demanding Environment

Some may find the regular need to balance competing priorities and multitasking across administrative and customer-facing duties challenging. Shifts may include weekends and evenings, which won’t suit everyone.

Direct work with the public can occasionally be stressful, especially during peak periods or special events. The environment also demands a high degree of flexibility and adaptability.

Final Verdict

This Customer Service Representative II (Part-time) position is ideal if you enjoy working with people, want reliable hours, and seek to develop both administrative and customer service skills. The flexible shifts and comprehensive training make it an excellent entry point into recreational or public service careers.