Service Professional
Join TELUS as a Service Professional at $25.20/hr plus commissions. Enjoy full-time, temporary work and comprehensive training. Perfect for those passionate about customer service and technology.
Main Job Responsibilities
The TELUS Service Professional is the first point of contact in customers’ homes, delivering services from Internet to home automation and security solutions.
Daily responsibilities include performing installations, troubleshooting, and providing face-to-face support for TELUS products and services.
The role involves recommending products, maximizing customer satisfaction, and identifying cross-selling opportunities during each visit.
Technicians also educate customers on new features, manage technical tasks, and ensure systems work perfectly after installation or support calls.
Exceptional communication and a service-oriented mindset are key to excelling in this customer-facing role.
Benefits & Pros
The base hourly wage of $25.20, plus potential sales commissions and annual bonuses, offers competitive earning potential for applicants.
Full, paid training and regular wage increases ensure ongoing skill growth and job security at TELUS.
Growth Opportunities
TELUS recognizes the value of upskilling by providing additional compensation for acquiring new skills down the line.
The company promotes career progression through intensive training and award-winning certification programs, especially appealing for entry-level and ambitious candidates.
Cons to Consider
The Service Professional role is physically demanding, requiring lifting, climbing, and work in varied climates and spaces—including confined areas.
The job involves a rotating schedule with shift work, including evenings and holidays, which may not suit everyone’s lifestyle.
Additional Challenges
The requirement for a clear Class 5 driver’s licence and high school math completion creates initial barriers for some potential applicants.
Success in the role depends significantly on meeting sales targets and delivering customer satisfaction, which can be pressure-filled environments.
Final Verdict
The TELUS Service Professional position is ideal for technically inclined, customer-focused individuals seeking a career with stable pay, training, and growth opportunities.
If you’re comfortable with a fast-paced, physically active role and enjoy directly helping people, this could be a fantastic opportunity to launch or advance your career.