Customer Service Agent
Tackle customer queries via calls, manage bookings, and ensure satisfaction on a fixed term. Excellent communication, multitasking, and team spirit required. Decent pay and good experience.
Your Day-to-Day at a Glance
As a Customer Service Agent, you’ll answer inbound calls, resolve queries, and handle bookings. There’s an emphasis on campaign knowledge and multitasking for great outcomes.
You’ll regularly interact with clients over the phone and digitally, providing accurate details on products and services. Record-keeping, report generation, and clear communication are all key tasks in your workday.
This role involves cross-department coordination for campaign updates and partner engagement. You’ll also need to manage databases and ensure all regulatory requirements are met throughout schoolings.
Expect to update client details, handle mail, and support marketing or product campaigns by keeping the service line on track. Attention to detail aids in administration and campaign compliance.
You’ll multitask across campaigns, balancing incoming requests while proactively building customer satisfaction and upholding the company’s standards throughout all communications.
Pros of the Position
The salary range, from R6 000 to R15 000 per month, is competitive for this sector. You gain exposure to a global company known for innovative marketing technology solutions.
This fixed term provides experience in both inbound and outbound customer engagement, perfect for upskilling and stepping forward in your customer service career. Multitasking across campaigns means you’ll never be bored.
Cons to Consider
The role is offered on a fixed-term contract, so long-term job security isn’t assured. There can be unpredictable campaign needs, requiring flexibility and sometimes overtime.
Staying organised during multiple simultaneous campaigns and adhering to strict procedures may add pressure. Adapting rapidly to change and new systems is a must, so be ready for a dynamic environment.
Final Verdict
The Customer Service Agent job is well-suited for organised, detail-oriented individuals keen to grow within customer support. The pay is fair, with ample opportunity for professional development.
If you’re adaptable, professional, and eager to deliver excellent service, this fixed-term contract role could provide a solid career boost and valuable industry experience.
