Service Delivery Manager
Lead HR and finance service delivery in a high-impact management role. Proven payroll, consulting, dashboards and SLA skills required. Opportunity for contract extension.
If you’re looking for your next step as a Service Delivery Manager, this offer could be a rewarding choice. This is a 12-month contract position with the option to convert to a five-year agreement, and it invites applicants with strong HR and finance service delivery skills to apply. The job runs five days a week in the office for the first two months, appealing to professionals motivated by both stability and dynamic challenges.
The compensation isn’t specified in the job listing but roles like this typically offer excellent earning potential, especially for candidates with payroll management and consulting expertise. Applicants are expected to display both operational excellence and ownership, ensuring top-tier service for diverse business units or geographies.
What You’ll Be Doing Day to Day
As a Service Delivery Manager, you’ll oversee HR and finance service functions including payroll management and compliance. Reporting, dashboard maintenance, and SLA tracking will be core to your delivery leadership. Collaborating across teams and with clients forms a central part of the daily routine, as does continual process review for cost and quality improvements.
Client relationship management stands out, with a need to maintain close contact and ensure satisfaction. KPIs and performance reporting round out your duties. You’ll also assist with change and risk management and support technology adoption initiatives.
Major Pros of This Opportunity
A big advantage is the opportunity to step into a management position with avenues for career growth through a contract-to-permanent path. The multi-disciplinary work environment is great for expanding professional experience.
The focus on transformation projects and the support for technological innovation offer outstanding growth and learning opportunities. Involvement with both internal and client-side stakeholders also sharpens consultancy and leadership skills.
Potential Drawbacks to Consider
The requirement to be in-office for the initial period may be less appealing if you’re seeking remote flexibility. The broad set of deliverables can mean a demanding workload, especially during process changes and business transitions.
Performance is closely measured with SLAs and KPIs, adding to the pressure to deliver consistently strong results.
Our Verdict
This Service Delivery Manager post is best suited to HR and finance operations leaders who want meaningful responsibility and interpersonal challenges. For those seeking organisational impact and growth in service delivery, it’s a great step forward.
