Customer Service Representative – Hybrid Work, Great Pay and Inclusive Culture

Highlights of the Opportunity

This Customer Service Representative contract offers $25 per hour for unilingual candidates and $28 per hour for bilingual candidates, making it both rewarding and competitive.

Emphasizing flexibility, it features a hybrid model where employees spend just two days a week in the office, fostering a balanced routine for work and life.

No post-secondary education is required, but candidates with backgrounds in finance, banking, retail, or customer-centric roles are encouraged to apply.

The role can be a strong fit for anyone with call centre experience or a track record of friendly, efficient, and tech-savvy problem-solving skills.

Start dates are available soon, so a prompt application is encouraged for those looking to enter or advance in customer service.

Key Responsibilities and Daily Work

The position focuses on supporting customers, financial advisors, and credit unions mostly via phone, but also by email or online chat.

Handling 80-85% internal queries and 15-20% direct client issues, you’ll explain account processes and solve problems efficiently.

Tasks include responding to calls, emails, or online messages, following up meticulously, and ensuring customer satisfaction every step of the way.

Familiarity with various digital systems helps, but friendly communication and listening skills are paramount for daily success in this dynamic setting.

There are no sales quotas, only the expectation to provide excellent, consistent, and caring service to a wide range of clients and partners.

Pros: Advantages of This Job

The clear salary range and transparent bilingual pay structure are immediate benefits for qualified candidates looking for fair value for their time.

Hybrid work arrangements mean more flexibility, less commuting, and improved work-life balance compared to fully in-office roles.

The environment supports professional growth within a team of industry experts, offering daily learning for those interested in finance or support roles.

Diversity, equity, and inclusion are priorities, creating a welcoming workplace for all backgrounds and fostering a true sense of belonging.

Support for accessibility requests and career progression shows active commitment to employee well-being and development at all career stages.

Cons: Potential Drawbacks to Consider

Being a contract position, the role provides no long-term employment guarantee and may require job hunting after six months.

Shifts can range between 9:00 a.m. and 8:00 p.m., with occasional Saturday shifts during peak periods, which may not work for everyone.

Who Will Thrive Here?

Applicants who excel in fast-paced support environments and genuinely enjoy helping people will find this role especially fulfilling.

Great communication skills, problem-solving abilities, and a positive attitude are all essential for success.

Bilingual candidates will benefit from higher compensation and the chance to use both English and French daily.

Experience from industries focused on high-quality customer service—think retail, banking, or even teaching—is highly valued.

Those ready to embrace technology and learn new systems quickly will fit right in and be able to support a variety of customers effectively.

Diversity and Inclusion Commitment

The company actively promotes a diverse workforce, welcoming people of all identities and backgrounds—including equity-seeking communities.

Accessible recruitment and employment are offered, with accommodations available to ensure every candidate can fully participate.

Human rights and equal opportunity principles are embedded through every stage of the employee experience, making the work environment inclusive.

The organization consistently updates internal policies to ensure barriers to inclusion are addressed for current and future team members.

Such proactive equity stances make it an employer of choice for individuals seeking workplace fairness and respect.

Verdict: Is This the Right Job for You?

This job is well-suited for dedicated customer service professionals seeking hybrid work, fair pay, and a welcoming, supportive culture.

If you value meaningful client interaction and a structure that respects your time and contribution, it’s an opportunity worth exploring.

The role’s contract nature means you’ll want to actively explore future options, but the experience you gain will be valuable across industries.

Inclusive hiring, accessible work, and clear expectations make this a compelling offer for job seekers aiming to advance their careers with confidence.

Apply if you’re ready for a challenge and eager to work where diversity, growth, and service excellence go hand-in-hand.