Customer Service Officer – Full-Time, Permanent Role with Great Perks

The Customer Service Officer role is a full-time, permanent opportunity with a salary of R66,077.44 plus super, including not-for-profit salary packaging and a variety of supportive benefits. You’ll join a purpose-driven team in a compassionate environment, making a direct difference every day. Full training is provided, and you’ll enjoy a close-knit workplace culture with meaningful work and professional development.

Daily Responsibilities and Key Tasks

As a Customer Service Officer, your day revolves around supporting clients, their families, and staff with empathy and professionalism. You’ll handle inbound and outbound calls to address queries and offer guidance about services and eligibility. You’ll coordinate and schedule timely service delivery, log and escalate incidents, and offer frontline support resolving complaints and issues with care. Collaboration with internal teams is essential to connect clients with appropriate services and consistently deliver a person-centred approach.

Pros: What Sets This Job Apart

One of the major advantages is the positive impact you make in people’s lives while growing your own professional skills. The supportive team environment and comprehensive training help you settle in smoothly, ensuring you feel valued and equipped. In addition, the full-time, permanent nature of the role provides job security, while not-for-profit salary packaging offers financial benefits that are attractive to many candidates.

Cons: What to Consider

The job requires flexibility in your schedule, as operating hours are spread across seven days, with shift work, public holidays, and occasional weekends. Handling sensitive calls and client complaints can sometimes be emotionally challenging, requiring patience and resilience. The fast pace and volume of enquiries can make multitasking and time management essential.

Our Verdict: Is This Role Right for You?

If you’re motivated by helping others and want to work in a stable, structured position with genuine growth potential, the Customer Service Officer role is a strong opportunity. The organisation offers a clear sense of contribution, professional development, and attractive benefits. While the rotating roster and challenging calls may be a drawback for some, the rewards of making a meaningful community impact make this an appealing option for individuals with excellent communication and people skills.