Sr. Consultant TLM Support at ADP – Bilingual Role with Hybrid Flexibility

The Sr. Consultant TLM Support role at ADP is a highly sought-after, full-time position. Salary details are to be discussed, yet the offer comes with robust growth opportunities, hybrid work flexibility and a positive team environment geared toward learning and wellbeing.

ADP, as a world-leading provider of HR and payroll technology, values diversity, integrity and innovation. The candidate will work in a bilingual (French and English) environment, serving a global clientele alongside over 63,000 colleagues worldwide.

Candidates are expected to bring technical aptitude, an eagerness to help others, and a passion for continual improvement, making this opportunity ideal for professionals seeking a meaningful, impactful career.

Role Overview: Daily Tasks & Responsibilities

Sr. Consultant TLM Support professionals act as expert partners to clients using ADP’s leading Time and Labour Management software and hardware. On a daily basis, they troubleshoot issues, configure and optimize systems, and provide tailored guidance to automate payroll and attendance operations efficiently.

This role demands prompt communication, strong troubleshooting skills, and a team-centric approach. Consultants may serve as primary contacts for aligned accounts and routinely handle complex cases by collaborating with sales and service peers across the organization.

Adherence to performance indicators, proactive client engagement and maintaining exceptional service standards are key expectations. ADP’s hybrid work model and supportive training environment empower employees to thrive.

Pros: What Sets This Job Apart

One significant advantage is the hybrid flexibility, empowering employees to balance personal wellbeing and professional ambitions. Regular support for mental health and continued learning ensures a nurturing environment for long-term growth.

Additionally, ADP’s culture emphasizes diversity, inclusion and fair advancement, creating a sense of belonging and encouraging the sharing of ideas that lead to innovation and camaraderie.

Cons: Points to Consider

A key challenge is the necessity for strong bilingual skills, as both French and English are required. This can be demanding for those not fully comfortable in both languages.

Secondly, performance metrics and client expectations are high, which may prove stressful to some. However, these expectations are matched by substantial support and resources.

Final Verdict: Who Should Apply?

The Sr. Consultant TLM Support position at ADP stands out for dedicated professionals who enjoy solving problems, working in a bilingual, tech-driven environment, and value ongoing learning. The job provides strong development prospects, a supportive team, and meaningful work impacting thousands of clients.