IS – IT Service Representative
Join a bilingual team, earn $25.31-34.83/hr, enjoy hybrid work. Troubleshoot IT issues, support users, access great health, retirement, and training benefits.
This IS – IT Service Representative position offers a competitive hourly wage between $25.31 and $34.83. It is a full-time, contract-based role featuring a hybrid work setup split between office and home.
Candidates must bring bilingual proficiency in English and French. The contract is for two years, with a focus on supporting a mission-driven organization serving Canadian Armed Forces families.
Main benefits include comprehensive health coverage, flexible work options, various leaves, strong group retirement plans, and paid professional development opportunities.
Day-to-Day on the Job
The core of this role is providing first-level technical support via phone, email, and incident management systems. Troubleshooting, analyzing, and documenting IT issues are daily tasks.
You’ll handle both hardware and software setups, maintenance, and user education. Escalating incidents and ensuring timely solutions is essential for success here.
Reporting, creating knowledge base documentation, and collaborating with IT colleagues are expected. The position mixes problem-solving and customer support under real-world, high-stakes conditions.
Excellent communication skills and a customer-centric mindset are vital, given the diversity and complexity of user requests.
This role is hands-on, dynamic, and will let you develop your technical and interpersonal talents quickly while working as part of a dedicated support team.
What Makes This Job Great
One key advantage is the hybrid environment, promoting work-life balance through flexible work arrangements.
The health, dental, and mental wellness benefits are thorough—few organizations provide such an extensive package. There’s also support for professional development.
Things to Consider
This is a contract position, so long-term security isn’t guaranteed right away—a consideration for those seeking permanent roles.
Bilingualism is essential. If you’re not fluent in both English and French, you won’t qualify, which is a strict requirement for all applicants.
Verdict
For those seeking meaningful IT work with a positive impact, excellent benefits, and flexibility, this job stands out. Just be sure your language skills and credentials match the requirements before applying.
