Customer Service Manager
Lead theatre customer service, manage a dynamic team, coordinate events and bar service, competitive salary and benefits. 5+ years’ experience required.
If you’re seeking a role where leadership and customer experience merge, the Customer Service Manager (Maternity Cover) offers a compelling opportunity. The role is full-time with an annual salary from £25,000 to £36,000. Benefits include pension scheme participation, comprehensive training, and complimentary theatre tickets. Flexibility is essential, with shifts covering days, evenings, and weekends. No remote work is possible for this position.
Key Responsibilities
As a Customer Service Manager, your main task is leading a diverse front-of-house team, ensuring high-quality service during busy performance schedules.
Your responsibilities include managing a 30+ person team, running events, overseeing bar and café operations, and ensuring positive visitor experiences.
You will support the Head of Customer Service, open and close the venue, and supervise all public-facing activities and safety standards.
The role also requires administrative work such as cash handling, staff shifts, supply management, and meticulous reporting.
Attention to detail and a hands-on approach are important for handling public interaction and maintaining a welcoming, safe environment.
Pros
This role stands out for its strong benefits, such as pension enrolment and access to theatre productions, fostering both passion for the arts and personal growth.
Opportunities for professional development exist, with induction programmes and yearly training enhancing your skill set as part of a vibrant, creative hub.
Cons
The position demands evening and weekend work, reducing flexibility for those with rigid personal schedules or seeking remote opportunities.
Managing a large team and a busy schedule can be highly demanding, testing both organisational and people management abilities daily.
Verdict
The Customer Service Manager maternity cover is ideal if you have experience in hospitality and a passion for the arts. The role delivers rewarding leadership challenges and unique exposure to performing arts environments. While flexibility and resilience are crucial, the workplace culture and benefits make it a solid choice for career-minded applicants who thrive on activity and creativity.
