Product Care Specialist
Part time, $17-$21/hr, unlimited commission, flexible shifts. Engage with customers, solve tech issues, access comprehensive TELUS benefits, paid training, and support diversity.
Day-to-Day Responsibilities and Job Insights
As a Product Care Specialist, your key focus is customer interaction and problem-solving using the latest technology. You’ll communicate in person and over the phone, offering repair and replacement solutions to clients.
Your daily routine involves working both independently and as part of a high-performing team. You’ll adapt to new challenges regularly while maintaining a positive and proactive attitude throughout shifts.
You’ll help with estimates for mobile device repairs, provide thoughtful recommendations, and ensure that each customer walks away satisfied with their experience.
Shifts can vary, offering flexibility for evenings and weekends. Coverage at neighbouring locations may be needed, so adaptability is an advantage for this role.
Teamwork, communication, and a genuine passion for helping people are central to excelling in this position, with sales performance measured and rewarded monthly.
Major Pros of This Job
The unlimited commission structure means your earning potential is tied directly to your performance, with monthly bonuses above the hourly wage of $17 to $21.
Employees receive significant discounts on TELUS’s newest technology and customizable benefits covering medical, dental, vision, and mental health support up to $5000.
Ongoing paid training ensures you’re always equipped to succeed, regardless of prior experience. Opportunities abound for learning and professional growth.
TELUS’s commitment to diversity stands out, offering resource groups supporting women, Indigenous staff, newcomers, and the LGBTQ2+ community—everyone is respected here.
Job Cons to Consider
The role’s flexibility may mean working evenings, weekends, and shifting between nearby locations, which might not suit everyone’s lifestyle or preferences.
Your compensation, while competitive at base, leans heavily on personal sales performance. Those preferring stable, predictable pay may find it less appealing overall.
The fast-paced environment can be demanding and requires quick adaptation to new challenges daily, which may be stressful to some.
Verdict: Is This Role a Good Fit For You?
If you enjoy helping people, are tech-savvy, and thrive in dynamic environments, this is a solid entry point with a respected employer. The role is especially rewarding for those motivated by performance-based incentives and ongoing professional growth.
Candidates searching for inclusive, people-focused workplaces with strong support benefits and flexible scheduling will feel right at home here. Apply if you want a role that prioritizes your development and recognizes your hard work!
